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Saturday, May 12 • 11:30am - 12:15pm
193 - Engineering Emotions

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Are you familiar with how your users "perceive" your application or service? Do you celebrate with them when they've hit an important milestone? Adding delight and emotion to your application can have a profoundly positive impact on the user experience, create 'tweetable moments' and turn customers into evangelists. In this talk, learn how we at Google use the concept of "Engineering Emotions" to drive customer delight and evangelism especially in areas where emotion is notably absent e.g., developer tools.


Shobhit Chugh

Product Manager, Google
Shobhit Chugh is passionate about building amazing technology products, learning and teaching. In his day job, he serves as the Product Manager at Google for Crashlytics, which is used by most mobile apps to track and fix crashes. Shobhit loves to learn, and believes the best way... Read More →

Saturday May 12, 2018 11:30am - 12:15pm EDT
Room 3-086