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Saturday, May 12 • 10:30am - 11:15am
184 - Conversational Interface Product Management

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Whether voice- or text-based, conversational interfaces are rapidly proliferating on platforms such as Amazon Alexa, Facebook Messenger, and Slack.

Your organization may be looking to dip its toe into the waters, or may be looking to scale up your use of chatbots and other manifestations of conversational interfaces.

If you’re the one being asked to lead the development of a conversational interface, you’ll need to go beyond your core product management skills and manage conversation scope—both sophistication / complexity as well as topics and paths—as well as channel and modality management. Plus you’ll have to consider expectations vs reality when it comes to the artificial intelligence and natural language understanding required to power your interface.

This session will take you through some of the initial considerations in developing conversational interfaces, sharing lessons learned through firsthand experience in developing them.

avatar for Basil Hayek

Basil Hayek

Sapient Consulting
Basil leads Digital Strategy and Delivery for Sapient Consulting Health. With a background in product management and technology, he leaped at the chance to lead development of a conversational assistant for a top 20 pharmaceutical. When he’s not building conversations to help physicians... Read More →

Saturday May 12, 2018 10:30am - 11:15am EDT
Room 3-089